Planning Your Visit
You are taking the first step on your Voyage to wellness and our trained professionals are available around the clock to listen, answer your questions and help you determine the next steps for you or your loved one.
Call us 24/7 at 999-999-9999 —we’re here to help.
Assessments are offered at no cost to you, and can be scheduled at any time.
We also welcome referrals by medical or mental health providers, caregivers, case managers, law enforcement professionals, educators, community agencies, clergy, employers, hospitals, family members, friends, former patients or patients themselves. All referrals and assessments are confidential.
What items do I need to bring with me for inpatient treatment?
Patient’s names will be labeled on the inside of all clothing and laundered by staff.
Patients may bring with them:
- Three changes of clothing
- Shoes with no laces
- Personal hygiene items – toothbrush, toothpaste, shower shoes, deodorant, hairbrush, lotion (cannot include alcohol-based products, aerosol, or glass bottles)
- Warm pajamas and robes (no ties)
- Sweater or light jacket (no drawstring)
- Home medications (will be stored in pharmacy and must be in the prescription bottle from the pharmacy at which they were filled)
- Medical equipment such as C-PAP or Bi-PAP machines if prescribed
What items are NOT allowed on the units?
- Electronics (cell phones, laptops, earphones, recording devices, radios, etc.)
- Razors
- Hair dryers, curling irons, flat irons, etc.
- Shoelaces, belts, suspenders or drawstrings
- Outside food or drink
- Items with sharp edges, points, glass or containing flammable liquids
- Jewelry (except wedding bands)
- Mirrors, nail files, or nail clippers
- Hoodies
- We encourage patients to not bring valuables. If this is not possible, valuables will be locked in a safe until discharge.
What insurances do you accept and what payment options are accepted?
We accept all major insurances, Medicare, and Managed Medicare. Payments can be made with cash, check, or major credit cards (Visa, MasterCard, American Express).
How long does treatment last?
Each patient has unique needs and our treatment plans are individualized for each patient. Each patient’s treatment goals and needs will determine the appropriate length of stay for each patient. The patient’s physician and treatment team will help in identifying treatment goals. Most patients average stay with us for 10 to 14 days.
What is the different between inpatient and outpatient treatment options?
Inpatient hospitalization is for short-term (10 to 14 days on average) crisis stabilization. With inpatient hospitalization, the patient receives a 24-hour intensive treatment program provided in a safe and secure hospital setting. It includes 24-hour nursing care and daily provider visits that are not available on an outpatient basis.
Partial Hospitalization (PHP) is a therapeutic, recovery-focused, group program held in a safe environment, providing therapy, medication management, and ongoing symptom management tools. Outpatient is typically held for a few hours a day, five days per week.
Intensive Outpatient (IOP) is a therapeutic, recovery-focused, group program held in a safe environment, providing therapy and ongoing symptom management tools. Outpatient is typically held for a few hours a day, three days per week.
What are the visiting hours?
Visitation takes place Tuesday, Thursday and Saturday each week. The time of visitation varies based on the patient’s unit. Special accommodations can be made with the patient’s therapist for additional visitation hours.